Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase. 

To start a return, you can contact us at jacquiatrend@gmail.com and we will provide you with instructions on how and where to send your package. 

You can always contact us for any return questions at jacquiatrend@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. The following is the list of items that cannot be returned:

  1. Cosmetic – Makeup and Beauty Products
  2. Lingerie
  3. Earrings
  4. Swimwear without Hygiene Seal
  5. Hosiery
  6. Items Marked “Sale or Final Sale” – These items are discounted so they cannot be exchanged or returned.
  7. Items with tagging’s removed.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.